The problems were rarely unique. The same gaps kept appearing.
Fiona Dunmore started Naze Mesh Vault in 2018 after eight years working inside organisations that were growing faster than their internal processes could keep up with. She had been the person called in to fix things after they had already broken, and she kept noticing that the problems were rarely unique. The same gaps appeared in different companies: decisions made by the wrong people, tools bought without a plan, knowledge held by one person who was about to leave. She started the practice to get in front of those problems earlier.
The name is deliberate. A mesh vault is a structural form where the load is distributed across many small connections rather than carried by a few large ones. That is the kind of organisation Fiona works toward with clients: one where the knowledge, the decisions, and the accountability are spread across the team rather than concentrated in whoever shouts loudest. The work is mostly unglamorous. It involves a lot of reading internal documents, sitting in on meetings, and asking questions that feel obvious until you realise no one has asked them before.
Fiona Dunmore spent eight years in operations and organisational design roles before founding Naze Mesh Vault in 2018. She worked previously as an operations lead at a mid-size logistics software company, where she was responsible for a team restructure that reduced decision latency across three departments. She trained in systems thinking through a postgraduate programme in organisational behaviour and has since applied that framework to clients across product, professional services, and manufacturing. Outside the work, she runs long distances on weekend mornings and keeps a detailed notebook of process failures she finds interesting.
Since 2018, Naze Mesh Vault has worked with teams ranging from twelve-person product studios to operations divisions inside larger companies. Fiona works alone, which means clients get her directly, not a junior analyst who reports back. Engagements are kept deliberately small so the work stays careful. There is usually a short waiting period between enquiry and start date, and Fiona is honest about that upfront.